Enterprise Solutions

Τhe dominance of digital was evident, yet, the COVID-19 pandemic underlined it’s importance even further. Today’s consumer takes user experience very seriously, therefore, digital presence is the greatest competitive differentiator in the digital age. Omni-channel provides a unified and consistent service and experience across channels when consumers have no time to spare, while personalization, deliverability and functionality complete the picture. 

They are looking for solutions that will allow them to innovate, improve their operational efficiency, remove internal silos and enhance collaboration between departments and external contributors. Uni Systems offers to corporations a wide variety of applications that can be deployed across multiple infrastructures, from on-premises systems to public clouds, depending on the available infrastructure and the specific needs of each customer.  

Our team has in-depth knowledge and expertise on enterprise information & storage management offerings. Today, companies and organizations recognize the value of collating diffused information in creating greater understanding and a more effective and profitable collaboration among all team members. To achieve that, a set of innovative technologies is needed, in order to allow enterprises to rationalize their information flow and optimize the storage of the information. 

With the use of IDR technologies, together with a digitization platform, enterprises can significantly reduce the manual work required for the recognition, classification and filing of critical business documents, reducing processing costs, improving business processes, and increasing productivity.  

Adapting those systems to the needs of enterprises may seem discouraging. Yet, it's not. 

Our business solutions team is here to provide support and simplify this process for corporations so they can focus on what really matters; driving their business where it needs to go. The solutions we are offering is always in combination with our integration and customization services, business specialization and expertise. For many years we have been successfully deploying process efficiency solutions in significant projects across public and private sectors, including financial and telecommunication organizations.

We are a strategic partner for our customers as we predict their needs and invest in business solutions that offer added value to the enterprises.  

The area of Middleware combines separate, yet tightly interrelated areas that can greatly assist in the development of robust, highly-available and easy-to-maintain applications.  Uni Systems has a vast experience in the implementation of systems based on middleware technologies, mostly focusing on the below areas:

• JEE Application Servers: We have specialized engineers on the respective JEE platforms from all major vendors and a long history of successful roll-outs and complex configurations in supporting systems with mission-critical application loads.
• Integration: Be it in traditional ESBs or modern distributed integration layers, Uni Systems architects and developers have been engaged in a multitude of advanced implementations using the best-of-breed integration platforms.  Our customers include top European Institutions as well as leading organizations in Greece’s Banking and private sectors.
• API Management: An indispensable part of the integration layer when exposing APIs on the internet, API Management is an area where Uni Systems has been called on many projects to provide rigid and highly-performant solutions based on selected leading vendors, both for on-premises and cloud-based systems.
• Business Rules Management: BRM systems can greatly help in the decomposition and proper organization of complex business logic by making such logic accessible and easily maintainable by non-technical users.  We have implemented various systems that required the presence of a BRMS layer, and can provide both technical and business consulting on how to properly structure and set up a BRMS-based solution. 

In this new world of work, within which the barriers between work and life have been all but eliminated, employees are “always on”, hyper-connected to their jobs through modern pervasive mobile technologies.

Human resources organizations face increasing demands to measure and monitor the new and larger organizational culture and, at the same time, strive to simplify the work environment, redesign work to help employees and contingent workers adapt, and secure steady growth. As momentum calls for creativity, bold leadership, fast decision making, immediate actions, and a fundamental reimagining of the practices HR leaders have used for years, Uni Systems’ solutions utilize technologically advanced tools to maximize results, minimize direct and indirect costs of initial investment and, at the same time, reduce the overall implementation time and effort. We are serving an extended base of satisfied customers, which is comprised of more than 60 major groups, companies, banks and organizations through high added-value services, ensuring fast implementation, optimal solution, potential capitalization and quick return on investment. We deliver all of our  solutions either as on-premise implementations or as a service to address business organization, empowerment, mobilization and expansion. 

Artificial Intelligence, machine learning and bots will deliver business results, will increase agent-based service and raise the customer experience to a higher level. Intelligent use of data will enable companies to better understand their customer’s behavior and will encourage a continuous dialogue and just-in time engagement. Omnichannel interactions will transform customer engagement under a unified routing, reporting and WFO platform. Unification of multiple channels (mobile apps, websites, social media, chat, email, and retail locations) as a single, coherent conversation journey is a must towards competition and not a trend as used to be before. 
Our recommendation is to blend Artificial Intelligence, virtual assistants (bots),  and communications to assist agents across channels. Determine customer intent and offer self-service integration with open-ended dialogue and Natural Language Understanding. Take advantage of the wealth of contextual information to improve the customer experience and your own operational efficiency through WFO and analytics. Transform your back office operations by adopting Enterprise Workload Management and gain in efficiency, customer experience and employee motivation. We're here to support the vision. 

Why do a repetitive job if a bot can do it on your behalf?

Robotic Process Automation allows easy configuration of computer software and “bots” to emulate and integrate the actions of a human interacting within digital systems to perform business processes. RPA robots take advantage of the user interface to capture data and run while they interpret and communicate with other systems while making zero mistakes, on a 24/7 basis.